Forward-deployed engineer & CS infrastructure architect
I build systems at the intersection of enterprise software and customer outcomes. I don't manage customers. I build the automation that does it, then focus entirely on judgment and relationships. Based in Atlanta, GA. Fluent in English, Portuguese, and Spanish.
Autonomous AI operating system for Customer Success. 16 scheduled agents run via macOS launchd, integrating Gmail, Calendar, Slack, Granola, Salesforce, and Google Sheets. At its core: a 7-signal composite churn scoring model and K-Shape Divergence framework for early account trajectory detection. Eliminated 40+ hours/week of manual processing.
Python implementation of the 7-signal churn scoring model powering leaf-brain. Accepts a CSV of account signals, outputs risk scores, confidence levels, and recommended interventions. Calibrated against real post-mortems.
Account trajectory analysis module. Takes engagement timeseries data and classifies accounts as accelerating toward value or stalling toward churn, within the first 60 days, before divergence becomes irreversible.
Production ETL pipeline for a global automotive manufacturer. Ingests complex daily data dumps from multiple source formats, normalizes and transforms into production-ready analytical datasets. Handles schema inconsistencies, failed delivery recovery, and incremental loading.
Standalone Python implementation of the 7-signal composite churn scoring model. Accepts a CSV of account signals, outputs a ranked risk report with tier classification, top risk drivers, and recommended actions. 21 tests, zero external dependencies.
Account trajectory classifier. Computes stall and acceleration scores independently from engagement timeseries data, classifies accounts as accelerating or stalling within the first 60 days — before divergence becomes irreversible.
10-dimension meeting quality scoring system with trend tracking, rolling averages, and low-value streak alerts. CLI for interactive scoring and portfolio reporting. Triggers intervention prompts when three consecutive meetings fall below threshold.
15+ years running enterprise CS and technical operations across SaaS, agtech, and CX platforms. The through-line isn't the industry. It's always been the same: diagnose what's broken operationally, build the infrastructure to fix it, make it run without babysitting.
At Worthix I built the full CS org from zero: 30+ CSMs, the training curriculum, the health scoring system, and the Power BI dashboards that replaced 5 weekly status meetings. At Leaf Agriculture I inherited a manual operation and built leaf-brain. The work is always the same. Figure out what shouldn't require a human, then build the thing that doesn't.
Trilingual: English, Portuguese, Spanish.